--- title: "General Terms and Conditions (T&C)" date: 2025-10-24T14:42:00+02:00 author: admin canonical_url: "https://ryeisland.com/en/terms-of-service" section: Universal pages --- # General Terms and Conditions (T&C) General Terms and Conditions (T&C) ## For the Online Store www.ryeisland.com ### 1. General Provisions These General Terms and Conditions (hereinafter referred to as "T&C") govern the rights and obligations of the contracting parties arising from the purchase agreement concluded between the Seller and the Buyer, the subject of which is the purchase and sale of goods on the Seller's e-commerce website, including the provision of regular goods delivery services (hereinafter referred to as "Subscription"). **Seller:** - **Business Name:** Greenvironment s.r.o. - **Registered Office:** Štúrova 725/32, 929 01 Dunajská Streda, Slovak Republic - **ID No. (IČO):** 52 821 790 - **Tax ID (DIČ):** 2121150856 - **VAT ID (IČ DPH):** SK2121150856 - **E-mail:** roastery@ryeisland.com - **Registered:** In the Commercial Register of the District Court Trnava, Section: Sro, Entry No. 45869/T **Supervisory Authority:** Inspectorate of the Slovak Trade Inspection (SOI) for the Trnava Region, Pekárska 23, 917 01 Trnava 1 ### 2. Method of Concluding the Purchase Agreement The purchase agreement is concluded by the binding acceptance of the Buyer's proposal to conclude a purchase agreement by the Seller in the form of an e-mail message (order confirmation). In the case of a Subscription, the agreement is concluded for an indefinite period or a fixed period (according to the selected package), with individual performances (deliveries) occurring repeatedly at agreed intervals. ### 3. Specifics of the Coffee Subscription - **Nature of the Service:** A Subscription represents the Seller's obligation to regularly deliver coffee to the Buyer according to the selected frequency and specification, and the Buyer's obligation to pay the agreed price for this performance. - **Automatic Payments:** By activating the subscription, the Buyer grants consent to the automatic charging of the subscription price from their provided payment card at regular intervals. - **Subscription Changes:** The Buyer may request a change in frequency, type of coffee, or grind size. The change will take effect from the next billing cycle. - **Suspension and Cancellation:** The Buyer has the right to suspend or cancel the subscription at any time by sending an e-mail to predplatne@ryeisland.com no later than 24 hours before the planned renewal. ### 4. Rights and Obligations of the Contracting Parties The Seller is obliged to deliver the goods in the agreed quality and within the agreed time. The Buyer is obliged to take over the goods and ensure sufficient funds on the payment card for the successful processing of the automatic payment. ### 5. Delivery and Payment Conditions - **Dispatch:** Standard orders are dispatched within 2-5 business days. For subscriptions, the first order is dispatched immediately, and subsequent orders at regular intervals. - **Payment Methods:** Online payment card, bank transfer, or cash on delivery (if enabled). - **Failure to Collect Shipment:** If the Buyer does not take over the shipment, the Seller is entitled to compensation for the actually incurred costs of delivery. ### 6. Purchase Price All prices are stated including VAT. In the case of a continuously paid subscription, the Seller reserves the right to change the price, of which the Buyer must be informed at least 14 days in advance. ### 7. Complaints Procedure The warranty period for goods is 24 months; for food items, it is limited by the date of minimum durability. Complaints are submitted via e-mail to roastery@ryeisland.com. ### 8. Withdrawal from the Agreement and Refunds The Buyer (consumer) has the right to withdraw from the agreement within 14 days of receipt of the goods without giving a reason. - **Exception:** It is not possible to withdraw from the agreement for goods in protective packaging that was broken after delivery (e.g., opened coffee packaging) for hygiene reasons. - **Refund Method:** Upon valid withdrawal from the agreement, the Seller shall return to the Buyer all payments received in connection with the purchase agreement. The refund will be made via **wire transfer to the Buyer's bank account (IBAN)**, which the Buyer provides in the written notice of withdrawal or delivers via e-mail. - **Deadline:** The Seller shall return the payment without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal. The Seller is not obliged to return the payment before the goods are delivered back or until the Buyer proves that the goods have been sent back. ### 9. Alternative Dispute Resolution (ADR) The consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an ADR entity (SOI) or use the ODR platform at: http://ec.europa.eu/consumers/odr/. ### 10. Special Provisions for Entrepreneurs (B2B) If the Buyer provides a Business ID (IČO), the contractual relationship is governed by the Commercial Code. The right to withdraw from the agreement within 14 days without giving a reason does not apply to entrepreneurs. The risk of damage passes to the entrepreneur at the moment the goods are handed over to the first carrier. ### 11. Final Provisions The Seller reserves the right to change the T&C. These T&C are valid from March 4, 2026. **Last updated:** March 2026 ## Stay in the loop New coffees, limited lots and early access. No spam.