REFUND AND RETURN POLICY

Last updated May 17, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address

Greenvironment s.r.o. - Rye Island Roastery

Attn: Returns

Štúrova 725/32

92901 Dunajská Streda

Slovakia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your retur has been processed

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange

Please Note:

• All returned items must be in new and unused condition, with all original tags and labels attached

• Sale items are FINAL SALE and cannot be returned

• We don't offer refunds due to the shipping company's mistakes.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

roastery@ryeisland.com